Editing this review The below did occur and it was horrible situation, however the owner Ben did make it right. He promptly refunded my money and provided air purifying bags and rented an ozone cleaner for the room to neutralize the smell. He has since been in contact to ensure that all is still well in my home and that I have had no additional issues. My only advice when using ANY company that use bait to kill that they advise you there is a chance that the rodents could die in the walls and smell. If this had been communicated me to then at least I would have had all the information and could have made an informed decision whether to proceed or not with the treatment. Please don’t use this company to get rid of a mice problem. I asked all the right questions. Specially will the mice die in the walls and smell after eating the bait. I was assured that this would not happen. I was assured that they would leave the home to find a water source and die outside or if they die in side the home there would be no smell as the poison dehydrates them and they turn to dust. I am now dealing with a bigger problem of mice that have died in my walls and are stinking my entire house. When I contacted Pest Protection Plus about the problem again they maintained that this should not be happening. When I asked if they can locate the dead mice and remove they said no. I received no apologies and no solutions. I insisted that they remove all the existing bait and will now look for another solution to keep the mice out. Buyer beware with this company and know that if you do use bait there is always a possibly that this could happen to you.
- Approximate cost of services:
- $300.00
- Company Response
Hi,
This issue has been resolved, we have been back out and worked with you to do our best to resolve your concerns. Is there anything else we are able to do that can help with your satisfaction?
Pest Protection Plus Inc.
