Frank in Markham

My basement drain was backing up so I contracted that "other" drain company to snake it, twice, and it still had backed up once more afterwards. I paid a lot of money for it too. It finally stopped backing up on it's own but since the drain was under carpet (that I had to rip up and replace) I wanted to know why it had backed up. I was given Mayday's number by a 3rd party so I called them. Roy happened to be on vacation for the week and since the drain wasn't backing up just then I left my number. Roy called me back next Saturday morning and came out later that morning. He was very friendly, helpful, professional and knowledgeable which is a rare combination these days. He scoped the drain all the way to the city connect and we saw that it was now clear; the "other" drain company had actually cleared the problem after the second attempt and all was ok now. He gave me advice on how to keep the drain clear and we even found the clean out that the builder had covered with a thin coat of cement. All this for < $200. This is not a shot at the "other" drain company as they actually did get the drain unplugged and they do have a 30 day guarantee. But after speaking with Roy I realized I paid a lot more for their services than I would have for his AND it would have been done right the first time. Thank you Roy.