Lee from Edmonton

I had called around to a few places for quotes, Daniel from Doucet was the only one to reply within 24 hours and show up at my place to take a look. Others either didn't reply (maybe my job was too small for them) or just asked me to take a pic and send it. For me any company that takes the extra effort to reply and come out, is the best first impression. My jobs weren't that big, I had a hallway wall that needed to be repaired and a new deck that had to be stained. I was given advice on what I could do, but never was pressured to go with one thing or another. My painter Brent did a good job and very friendly, answering any questions I had for him. The price was reasonable and no major complaints about the end job. The only minor negatives was that no vacuum was brought to clean it up after the job was done on the inside wall (was told because my job was small), so I had to do a cleanup myself after. Also some paint came off my trim when the paint protection tape was ripped off (noticed it after, luckily I had some left over paint to fix it). The last thing was that the job started a bit later, but this was more the fault of the paint store, as the paint they mixed was not up to their satisfactory. So for this I was happy that they do look at all the details to ensure things are perfect with the color. I would definitely look to use them again in the future.

Was very impress from the first day with our rep explaining the different options. Was not pressured to purchase, was left with things to look over and even told to compare with what others offered. Installation took about 2 hours, but no complaints, as it was all done carefully with no damage to my house. The equipment is a bit more expensive than some companies, but the service makes up for it. I have called or e-mailed questions or concerns and they were answered promptly. And the monitoring is all local so that puts my mind at ease. I'm monitored for flooding, carbon monoxide and fire as well. Very happy to be a Telsco customer

I moved into a new home and knew that I wanted Hunter Douglas blinds. I didn't want to go to the big box store or do it myself. After looking around at different companies, I settled with Linh. She is a small company that has been around for years, so it was nice to have personal service. She came to my home and did the measuring, and then made suggestions for what would look good and fit my budget. She definitely made some good decisions for me, as I'm not really a great decorator ha. She will do the installs herself and any warranty issues is dealt directly thru her.

UPDATE: FEB 2014 I wanted to give an update on everything with my home, as I think it is fair to follow up with any good or bad. The warranty department has been excellent to deal with. Cara will get back and follow up with any concerns I have within 24 hours business days. All the comestic stuff have been fixed and touched up. The outside facade painting will be done obviously in the spring and I still have the sod to go in at that time too. There was some issue with the HRV duct but it was looked at quickly and I have an appointment to have it fixed. I want to give kudos to Landmarks' warranty inspectors, they do a great job of explaining everything to me and I always have TONS of questions that they patiently explain and answer. I have one more inspection come summer. I have bumped up the rating, the only complaints I had was with the length of time to build the garage, was completed in November, 3 months after I moved in. This was due to the contractor being very far behind, but these things should be already planned on schedule from when I signed the papers. The other being, their paint contractor, I found the job done poorly and sloppy (my neighbors had the same problem). This is my perfect starter home and plan on living it for years to come. I know that no new home will be perfect and there will be some hiccups, but it is up to how the builder handles things and treats you that is the most important thing. ============================================== Aug 2013 I am happy with my new home. Was my first time building a home and I was very worried, but from Bernard on the sales team (who ans wered all my e-mails promptly) to the site supervisors and my final walk through I was impressed. It has been just over a month since I moved in and I've only found a few issues. 1. Around baseboards the painters did not clean up any small drops, took me half an hour to clean them all up, this could have been avoided, if the painters had just wiped up right away when they did it. Didn't notice on walk through because it looked like dust. As well, there is some imperfection (bumps/not painted down properly on one of the walls), I'm no professional painter, but even I could have known to fix it at the time of painting. 2. Minor scratches and scuffs on one of my tubs and toilet. As well as some sealant not properly cleaned up around one of the sinks. 3. My front veranda has concrete and marks from the guys doing that, will see if they repaint or clean it up for me, especially if it has to be repainted. 4. Crack in basement floor So far no major issues, all the above are more cosmetic, and seemed to be contractor issues (painter and bathroom installer), so will see on my 2 months inspection if they will fix these (the tub/toilet, I don't expect much to be done, but will bring it to their attention). I guess I'm lucky thus far especially with all the horror stories out there with new home builds. Only other issue I'm a bit frustrated with is how long it is taking to build the detached garage. I was told once the concrete is poured that it would be a fast process. Yet after 2 weeks of the concrete poured, still nothing. I will update again after the 2 months inspection.