Lou Dee from Toronto

My sister and I ordered and paid for *in full* 5 commercial grade (or as close as possible to) appliances, recommended by a Tasco sales chap, for our home end of June. It was promised that everything except a fridge would be delivered by July 19th! We had to fight to obtain a loaner fridge. July 19th the rest of the delivery did not take place, leaving us without a washing machine etc, which was really needed because we didn't have one. When we went to escalate this found out the sales guy that made the promises actually quit that week! After a lot time spent escalating and attempting to get a commitment, the replacement new sales chap told us the washing machine was *in stock* and would be delivered Aug 10th. Aug 10th no delivery again. Once this happened we tried escalating to store manager again, we left voicemails etc and nobody called us back. We tried to call and escalate through the head office and the handlers just put us back to the dufferin store. Left vmail, no call backs from manager again. No loaner machine or other workable arrangement was offered. We tried to get the name of the store managers boss but nobody would provide this. You can tell by the way they handle calls that what they are VERY well practiced at is aversion of complaints/escalations. That should tell a story in itself. Bottom line is their behavour really demonstrates, from store to head office, that customer service seems to be a low priority, even for larger orders where full payment was made almost 2 months ago. They make promises (in writing/email too!) they can't keep wrt delivery dates. There's no escalation. They don't work to make amends or alternative arrangements when they don't meet obligations promised. If this is the aggravation one has to go through on the purchasing/delivery end, I hate to speculate what the service on the appliances is actually like. I've never experienced this level of unprofessionalism as long as I can remember. Very frustrating and time consuming. The only positive thing I can say is that the Tasco Distribution People tried to do what they could to help and did call back. They were very apologetic and professional as could be.