AC in Scarborough

Came to know them through HD. From the outset dealing with Dianne, was a sign things were going from bad to terrible. Very inflexible with scheduled appointments and unwilling to work with me in regards to get the proper measurements for the counter top. Because of their association with HD there is an obvious apparent attitude of arrogance and hostility from the initial contact with them. I was left with the clear impression that - you as a customer are no longer in charge. After having many fruitless interactions with Maple finally did decide to cut my losses and hire one of the many other great professionals capable to install stone counter-tops. Very glad I did. As a courteous advice to the company I'd review how your front-line staff ( scheduling and measurement folks ) interact with your customers - there is a case to be made that a substantial improvement in their communication skills and customer-focused attitudes require some improvement.

We were given Andrew's information after a badly flooded basement. They found out what the cause of the flood was and installed a backflow water valve and some other plumbing issues in the house. We found Andrew easy to deal with and he explained the steps to be taken for the work to be done. His employees are very friendly and like him answered any questions and walked us thru the process of the job scope. When they give you a time they are very punctual. The quality of workmanship was great and we will recommend Caldwell Plumbing to anyone needing a plumber.