New furnace installed, wrong thermostat installed, took 22 hrs to correct this, yet only 2km from shop, due to improper slope on vent pipe,furnace kept shutting down,talked to owner and had no interest in my problem, had York and TSSA involved,eventually had proper slope on vent pipe and is working fine, feel free to contact me for the full story, (have emails) 905-725-1800 Postscript: Furnace installed in November, took 22 hrs to have it run properly due to wrong thermostat installed,and there was no pressure tag placed on furnace.In Jan. due to extreme cold, furnace would short cycle(would not run long enough to maintain room temperature),service, not sure what problem was, tried this and that, ordered new part, I was asked by York(manufacture to call another company) problem due to improper vent pipe installation (slope),advised to work with installer, due to cost and etc. after a number of calls and days installer came and corrected vent pipe,and place tag on furnace,date on tag is Jan.10/06,my problem started on Jan 15/07,furnace installed Nov.07,there correction to vent pipe was Feb.22,are these oversight? issue is not over.
- Approximate cost of services:
- $0.00
- Company Response
Hello Rito, Sorry to hear you've had such an unpleasent experience with Aire One. Our service techs have daily schedules as do our install crews, so therefor it is difficult to have on demand service when problems occur unless its an emergency. We apologize for taking so long to address the problem and rectify a solution. Hopefully all is well now with your heating system, and if still experiencing problems dont hesitate at all to contact our Aire One Whitby office at 905-576-7600 for assistance. We are glad to help.