I purchased a couch and bedroom furniture at the end of September. I was told the bedroom furniture was in stock on the day of purchase, and that it would be delivered when my couch came in in 6-8 weeks. When they called to schedule my delivery for my couch, I was told my bedroom furniture wasn't in stock! They told me that my salesperson forogt to tag it as sold! I keep calling but no one can confirm when it will be in. Let me also note that I paid for this furiture IN FULL the day that I ordered it. Well, my couch finally came, and when it was delivered, the L was on the wrong side and so was the couch! Not only is it backwards, but the pieces dont even fit! The delivery people left it at my house anyways. I have been calling since thursday - you think somemone would care- to me it is a matter urgent in nature. I finally got through to the owner on Friday- he said it was a manufacturer mistake that he would call me today after speaking with them. NO ONE HAS CALLED ME!! My sales person also told me they would remove my old couch but the delivery people made me pay 20.00 for removal. I honestly cannot imagine why people still shop here after reading the negative comments. I wish I had seen all of this before shopping here. This is the worst customer service I have ever experienced. SAVE YOURSELF TIME AND ENERGY AND PURCHASE YOUR PIECES ELSEWHERE! I don't even know if I can express in words my anger and disgust! I wish I had not paid for my furniture in full as I'm wondering what the incentive will be to rectify my issues at this point!Lesson learned!!!!!
- Approximate cost of services:
- $4,500.00