Purchased several items of furniture before our move to new house. Picked mostly in stock items as they were essentials for when we moved in (dressers, table, chairs, etc...). Were assured that the items would arrive by November 1. November 25 the first item arrived- our couch, which was on order and on time. When I called about the rest of my "in-stock" items I was told that they had been sold, were not available and would be in in a few weeks. They would have someone contact me by the end of the day to give me a date. No one called. The next day I called again- again the same thing. This went on for 10 days before my sales rep- GRACE- finally called and yelled at ME for not calling her directly. My items were there, she had put them aside and would send them out. Except for my chairs as they had in fact been sold to someone else. My dresser arrived broken, my table arrived scratched. It was another 5 days before they could book an appointment to have them repaired. Today is that day and I have been waiting an hour for the repair guy, called the store and was told he had car trouble and couldn't make it. No call to me. Not sure when they can come and repair any of it. Again- they will call me back. Told them that either get a repair person to my house on Monday or send a truck and take all $4000 of it back. I will NEVER SHOP THERE AGAIN. EVER! The best/worst part is that not once did they take the blame for any of the mistakes nor did they offer me any sort of discount or reimbursement for my time and trouble.
- Approximate cost of services:
- $4,000.00