After weeks of searching for a bathroom vanity I had stumbled across Canaroma. Visited their showroom in Woodbridge and had found exactly what I was looking for...so I had thought. After waiting 6 weeks (instead of 4 as promised) for delivery, the vanity was significantly different from their showroom model. Their explanation "showroom models may be dated and vary from actual product" - Roy (Owner). Requested a refund and was told there would be an associated restocking fee. Bathroom vanity is now the basement vanity. Will never again purchase from or recommend Canaroma.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Mike from Woodbridge, my name is Brent Hanna and I am the showroom manager at Canaroma and I work for Roy.
I received an email regarding your review of Canaroma and decided to investigate in order to respond.
In reviewing your particular purchase you had ordered a Vanico vanity in a wood veneer finish. The style of the cabinet you viewed in the showroom is in melamine and will show a melamine interior matching the exterior of the cabinet.
The salesperson involved realized that they had priced you incorrectly as they had priced you in melamine as per the showroom version but you had picked a more expensive wood veneer colour and finish.
In an act of good faith Canaroma honored the price point and proceeded with the order. As in various display units in our showroom all exterior wood veneer cabinetry is finished inside in a natural colour high density melamine superior to the melamine finish that is done in the lower priced melamine.
I do apologize if there was confusion over the interior colour of the cabinet but I can assure you received a higher quality vanity for a lesser price point.
Regards,
Brent Hanna
Showroom Manager & Senior Sales Rep., Canaroma Bath & Tile