Tina from Old Toronto

We had a drain back up in the basement; small but smelly. I called DrainCom and they came the same day. Ieugenii came to the house checked the drain in the basement and proceeded outside to check the drains via camera inspection. After some viewing; the snake was put into the drain and it seemed as though all was clear as the snake was moving ahead. The camera was placed into the drain again and Ieugenii noticed that there was a small burlap bag caught in the pipe further down the drain. An interesting device was then used to find exactly where the blockage was occurring. The snake was used again and then the camera. No luck; the bag would not budge. Ieugenii made a decision to place the snake one more time down the drain; probably about thirty feet of hose was being used. He dropped the camera down along the snake and started twisting. Within minutes Ieugenii had caught the bag on the end of the snake and was pulling it up the pipe with the camera in tow. Successfully he fished the bag clear from the drain. He noted that we should not have anymore issues and offered information on the back-up valve after I inquired. He explained the program and how long the work would take. This is twice I have used DrainCom for big; smelly and important jobs and I have been so pleased with their work. They are courteous and helpful and have no problem explaining everything to you. Thanks guys; you do great work.