Reviews

3/10

Needed to fix an outside garden faucet and its pipe. Verbally quoted "$175" before start of job. After job he said it was "$750". The guy they sent has no honour! He did a decent job but there was no need to resort to sleazy practice of not honouring verbal quote. Part of it is my fault for just trusting the guy. Sad that you can't just trust a guys word. :-(

Approximate cost of services:
$750.00
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Company Response

Our technician was at your home for 2 hours during the visit, not including travel time, which would have been 1 hour for the approx. 45 km drive one way. He replaced the piping as well as the outdoor faucet. He provided you with upfront pricing of $750 for the work. You must be confusing us with another company because the technician speaks clear and proper English and the amount you say he verbally quoted you for the work that was completed does not exist in the company’s price book, which all of our technicians follow.

10/10

Serviced a toilet that wasn't flushing. Had to remove toilet and use the professional camera and snake to clear blockage. Quoted $500 before the job and cost stayed the same. The company uses a modern internet based quote and payment system. Very professional. Even the request was made through Homestars. The only hiccup was the details of my request wasn't passed to the technician. I think they can improve in that area.

Approximate cost of services:
$500.00
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Company Response

Hi There,

Thank you so mush for taking the time to do this detailed review for us. We do our best to fix any drain problem. We look forward to hearing from you should require plumbing or drain assistance in the future.

10/10

They provided estimates for pruning and removal and we went with the pruning option. Communications was prompt and I met with Andrew before the job to go over the details. Job was well done with all branches removed from property.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you hiring us to prune your leaning spruce tree. We reduced the height of the tree to help prevent it from falling over in a wind storm. It was planted in heavy clay soil and the roots haven't be able to grow into the clay to secure itself properly. Your tree may need pruning again in a few years and we look forward to working for you again. Have a great summer and keep in touch.