I used this company to clean 3 sets of drapes. They charged me $972. Within a week after the went back up, I noticed one pair was completely ruined. You can see right through the foam back lining and the drapes have faded on the outside to many different colours. These drapes were custom made and were expensive. It was a huge mistake to trust this company. I would definitely not recommend them They were a metallic silver and now they are 3 toned The company should be held responsible I should note that one pair of the three that they cleaned had little tear marks from the sun, they are silk but the pair I’m referring to had zero issues before I gave them for cleaning. Beware of this company. $972 to clean 3 sets of drapes?!?!?
- Approximate cost of services:
- $972.00
- Company Response
I’m really sorry that you feel this way.
The mentioned damage is sun fade that happens at the edge of some drapes especially where the hand pulls the drape. This cannot be the result of dry cleaning. The damage had been already there before cleaning but you hadn't noticed.
I would love to talk to you and see the problem and work this out together.