Our 19 years old Carrier HVAC system started giving end of life "signs" last summer. We embarked on screening 6 HVAC contractors to select the one whom we would hire when the time came for replacement. Furnace King was one of them. Our evaluation rated FK as the highest [all things considered; price, independently verified reputation, warranties, and (very importantly) first impression]. This June, our central AC "told us" it's time to be retired. We repeated the interviews with the top three from last year. Again, FK came on top. The "face" of their company, the one responsible for the "first impression" is Mr. Sandip Banerjee. Sandip is a very knowledgeable and very pleasant individual. He was by far the most impressive rep from the ones we had the pleasure to talk with. He is an important asset to FK. Once selected and awarded the project, the "planing and scheduling" of installation and rebates related activities were undertaken by Sandip. The project is now completed. All planned/promised steps occurred exactly when scheduled. The "Joe and Mike" installation crew was another very pleasant surprise (very professional, thorough, careful with our worries for cleanliness during and after work completion, post service fixing of stucco outside wall, ample operations guidance on how to use the new equipment). Suffice to say that FK exceeded our expectations. Basis our (so far) experience with Furnace King. we would strongly encourage anyone contemplating a project similar to ours, to ensure FK is given a chance to make their case for being awarded the job.
Note: we will come back here in 2-3 years and follow up on this review with our experience after the Amana system they installed had performed for us.
