Pascal from Toronto

We purchased a light fixture at Union Lighting. After two weeks, the central light bulb burned out. We went through three lightbulbs in about a month. When we brought the fixture in for a simple exchange and explained the problem, the manager made our life very difficult, and insisted on testing the fixture overnight. My wife had to talk to a second manager the next day, and we finally managed to get a replacement fixture (same model). We are very happy with the replacement item, and have experienced no further issues. However, we were very disappointed with the initial after-sale customer service. I am not sure we will return there. Nice floor displays, but not the kind of customer service you would expect.

We decided to renovate our bathroom, and were looking for a variety of items. We shopped at different stores, and decided to go with Dupont Plumbing for several reasons. The staff was very knowledgeable, they had a wide range of products on display, and many more items from each brand that could be quickly ordered from the catalogues. Stacy, our salesperson, was extremely professional and helpful, both before and after the sale. He gave us precise quotes, an looked up specifications for us to ensure the bathtub, toilet and sink we were considering would all fit in our bathroom. We had to exchange several items, and he promptly assisted us, with no hassle. As well, we ended up having to purchase our sink at another location, as we could not find something small enough to fit. He was an utmost professional, and did not try to pressure us into buying one of his company's products that would not fit our needs. To top it off, the prices were very competitive. I would definitely go there again for future renovations, and would immediately recommend them to friends and family.

Great work, great look and great price. We would highly recommend Shay and his team to anyone. We had a bad surprise a month ago when our roof sprung a leak. We needed help, and fast. I was away on a business trip, and my wife called around to get quotes from three different contractors. Shay was extremely busy (funny how everybody calls after heavy rainstorms), but he came the same day and arrived on time as promised. He visually inspected the roof, took pictures, showed my wife the key issues, and gave her a quote based on the forecasted work. He was extremely flexible, and took my calls late that afternoon to answer additional questions I had. Shay was well prepared, and had samples with him so we could select right away the shingles we wanted. He was not the cheapest quote, but he proposed a range of options, explaining the pros and cons for each solution. His quote was clear, and we knew what to expect. Most importantly, he did not cut corners or aim for a cheaper quote by offering a short-term fix that would come back to haunt us 4-5 years from now. He also replaced our eaves trough, which were detached from the roof. During construction, he ensured that all safety measures were in place. His team was courteous and cleaned up everything extremely well once they were done. We would highly recommend Shay and his team to anyone, and would hire him again in an instant. He is punctual, professional and show great expertise and pride in his work. More importantly: we saw proof of his handy work a few weeks ago during the storm of the century. No leaky roofs, no issues with our skylights, and our eaves trough worked the way they were meant to. He showed the same expertise and professionalism as other companies which have been in business for far longer. Pascal & Anh