Just had them in to do our ducts. No complaint about the work but after using this company previously the technicians found extra ducts that on previous occasions weren't found. Huh ? Thus the quoted price went up considerably. They then tried to shill a 149.00 filter. Insult to injury. I also objected to being called at 7:15AM in the morning when they old told us they'd call at 8:00AM.
- Approximate cost of services:
- $280.00
- Company Response
Mr. Wright, I am very sorry for your experience. I am looking into the situation with the ducts right now and if we charged for any vents we should not have I would like to refund your money for them. Additionally, all of you telephone calls are recorded and I am going to ensure your phone calls are audited and put the agent(s) you spoke with in for some re-training. Your happiness is of utmost importance to us and I would like to speak with you about the situation. I can be reached directly at 587-881-1315.