My husband and I purchased all our appliances from Trial Appliances near the end of Jan 2015. On the day of delivery we received 4 extremely rude calls from the Trial Appliances delivery driver stating he was lost and needed directions. Each time there was no greeting,not even a how are you, simply "where are you what is the cross street and how do I get there". Needless to say the calls were more rude each time and when he finally arrived about 40 minutes late, he stood at the door without any greeting and looking very angry. The first words he said to me were " don't you have stairs at the back?". I advised him we did not and that we had moved our previous appliances in through the front stairs without any difficulty. He then stated this was "impossible" and proceeded to ask me for a cement drill as he said he needed to remove our outside gate. He further stated he was not going to lift the appliances over the gate as this would injury his back. First of all I didn't ask him to lift it over and second I offered for him to bring it through the garage which seemed a lot easier. He chose to bring it to the front and another delivery man with him removed our gate with a drill they brought with them. They damaged the railing and fridge on the way up. The driver also informed me our dishwasher was not on the truck and when I told him it was was to be delivered he said "I don't load the truck" and left it like that. This is an appliance we had paid for about 6 weeks ago and I would at least expect him to look into it especially since I showed him the invoice. This man was extremely unprofessional and rude. The gate was not put back properly and because I was alone and there were 3 delivery men I felt very intimidated and didn't say anything. However as they were about to leave my husband came home and saw the damage to the stair case, fridge and gate and got upset. The delivery driver then started to argue with my husband saying we should have taken measurements and then started yelling at his coworker for removing the gate. They were arguing right in front of us. Nearly 2 months later, we were finally contacted by a manager, who apologized and said he would rectify the situation. He informed me there were several issues with this driver and he would be dealt with. He and our sales man, Fred, were very pleasant to work with and it's unfortunate that we got such a rude and unpleasant delivery driver.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?