Teresa M from Whitby

I am writing this letter to say thank you for my recent window/door installation. After doing some research and a referral I knew that I wanted the NorthStar product. I contacted several dealers in the area and only Brock Windows was prepared to come out to my home to discuss my requirements, review the product and offerings and measure my windows. Other companies wanted me to take the measurements, send it to them and then they would send a quote. The sales rep that came to my home was Steve Morgan, originally, I was planning on replacing 6 windows, however, I was so impressed with his knowledge about the product his personality and professionalism and his explanations as to savings I would experience I decided to complete my entire home with 17 windows and a patio door. Shortly after Steve confirmed my order to my satisfaction your technician came to make a final measurement at my convenience. The installers that came to my home were Eugene and Ilgar, they are very skilled and professional. All the old frames and rubbish were removed and my property inside and out was cleaned to the best of their ability. While the installers were working I received a call from Brian who was making sure everything was being performed to my satisfaction. During the day Steve Morgan, the salesman, again came to my home to make sure everything he had promised me was being completed as discussed and to make the sure the installers didn’t have any questions. I would like to say at this time Thank you so much to Brock Windows Ltd. For having such a dedicated and professional team. Your firm runs like a well-oiled machine. Without a doubt I give you a 5* recommendation. I installed triple glaze, awning windows. These were installed with deeper sills and larger moldings improving the appearance of my home from a design standpoint and has upgraded the value of my property adding curb appeal. I have already noticed the difference with external sound reduction and improved heat retention within my home.

Both John and I can't thank you enough. Your company made the process easy and stress free from the time we logged onto your website right through the delivery and including your follow-up email. The drivers were punctual and very cordial. They are true professionals who cared about the product they delivered and the home into which they delivered the product. Extra care was given to protect the walls and the door frames from any marks. I was at the house and very impressed. The house was left in the same shape they found it. The courteous manner in which the two delivery men introduced themselves, sourced our the delivery location and placed the product showed that they cared about every aspect of their profession. I watched as they secured the truck and hoist and I know that the product for the next client would arrive in the same manner as ours. We will definitely tell our friends and associates or your company and if we need drywall in the future, 1-800 Drywall will be the only company we call. Thanks again for all your assistance.