I contracted draincity to waterproof my basement - july 2 2013, they did the work on July 3-4 2013 and July 8th i came home to my house flooded with mud. When i phoned the company on July 8th, they said they didn't know what they could do about it but would get back to me that evening, they did not. On July 9th the tech - came to my house & viewed the mud flood in my basement & said it was an old gas line leaking into the house ( if this was true whuch it was not - they should have sealed the gasline). In futher discussions with the company they stated that they would not refund my money- they are rude and yell at their customers. THEY TELL YOU THEY HAVE A 10 YEAR GUARANTEE _YET THEIR WORK DID NOT EVEN LAST 5 DAYS. They honour nothing. i had to have another company come and dig up their work & they found that DrainCity did not attach the weeping to teh foundation drain or sanitary drain causing a massive watertable that entered my basement and would continue to enter my basement, causing deadly mould and destroy the foundation of the entire house.
- Approximate cost of services:
- $2,300.00