Shinoy George

I have a rental service with Reliance Home Comfort for a Boiler, water storage tank and Furnace which I inherited with the house I bought. My account was set up with a PAP and money was deducted every month for the rental services. 6 months later the accounts team decided to create another account and add equipment's that i never rented with them and bill me for it. I called the customer service team several time to get this sorted. I would be always give a hollow promise that it would be taken care of. Much to my sorrow, few months later instead of getting rid of the duplicate account they decide to create another account and again started to bill on the third account. I started receiving bills and calls to pay this money every day, even after me reaching out to sort this issues again and again. On calls they would transfer me from one customer service to the billing team. I spent up to 3 hours on the call with out any resolution. Finally they handed this to the Credit bureau saying I owe them money. I now started getting calls from their accounts receivable team to pay the money that I don't own. On calls they don't try to understand my concern but just vomit what they want to say and transfer me from one department to the other even without my consent. After a lot of two and fro, then informed me that all the duplicate accounts are closed and I will not receive any mails or calls. Only to my surprise I again started receiving calls from their account receivables team saying that I still owe money again. Spent hours on calls with the customer care department again getting transferred from accounts team to the accounts receivable team and again back to the accounts team saying they can do nothing. The issue is an ongoing issue for the last 3 yrs STAY AS FAR AS YOU CAN FROM THESE PEOPLE!!!!!!!! MOST INSENSITIVE PEOPLE.