Former Reliance customer

Im sharing this experience hoping it will prevent others from facing the same frustration with Reliance Home Comfort. I had a seven-year furnace rental agreement with them, which ended last year. Due to recurring issues with the furnace and Reliance's poor repair service, I switched to another company. After uninstalling the furnace, I stored it in my garage, and Reliance call center set up the appointment for pick up their equipment.Two guys came with Reliance truck picked it up from my garage in October 2023. Shockingly, even after the furnace was picked up, Reliance continued to bill me around $100.00 monthly. I only realized this in April this year due to the automatic withdrawal setup. I immediately canceled the payments and reached out, requesting a refund for the overcharged months. Their customer service assured me I'd receive my refund within a month. Instead of a refund, however, I received notices from Collections, claiming I owed them money! After multiple follow-ups, their customer resolution team informed me that they had no record of scheduling the pickup or of the furnace being returnedthey had zero record. Now, theyre asking me for evidence to prove they collected the equipment, suggesting I check my security footage from over a year ago. Its outrageous! Im not alone; a friend had an identical experience. To anyone considering or already with Reliance Home Comfort, be very cautious! Make sure to keep all proof of interactions: save recordings, invoices, and, if possible, video evidence. They may deny having any records and continue charging you.