Water spots and unsealed counter tops
We found Urban depot in Ottawa while we were looking for a vanity for our bathroom reno. When we went to the store we saw a lot of nice vanities, so we chose the deep royal blue with gold faucet. Well fast forward 6 months and the faucet is peeling because it has a very thin coat on it, and the marble looking top is full of water spots on the entire counter. How can you sell a counter that can't get wet without leaving ugly spots. Even where the soap has touched the counter from hand washing feels almost rough ! Unfortunately the counter is white with some marbling so I can't get good pics..buy even where I rested my water bottle to wash my hands left a print !! The counter was only cleaned with gentle products. Very disappointed, as this is our visitors washroom. Would not recommend !!
- Approximate cost of services:
- $800.00
- Company Response
Dear Customer,
Thank you for taking the time to share your feedback about your experience with our vanity and countertop. We’re genuinely sorry to hear about the issues you've encountered with the faucet and the countertop surface. Your satisfaction is important to us, and we want to address your concerns.
Regarding the peeling faucet, this is not the quality we strive for, and we recommend taking advantage of your warranty. Please reach out to our customer service team at 6136689817 , and they will guide you through the warranty process to find a suitable resolution.
As for the countertop, it’s essential to maintain its beauty by using the right cleaning products. While our countertops are designed to be durable, some materials may require additional care to prevent water spots. We’re continuously working on providing clearer care instructions and recommendations to our customers.
We appreciate your feedback, as it helps us improve our products and services. If you have any further questions or concerns, please don’t hesitate to reach out. We hope to resolve this matter to your satisfaction.
Thank you for your understanding.
Best regards,
Bilal
owner
Urban Depot Ottawa
6136689817