Reviews

5/10

I had originally posted under Toronto Disappointed because Moveworks wouldn't pay for damage they caused during our move. Coincidentally after posting my review on HomeStars they finally sent me a cheque. I am now essentially satisfied with things but would have been much happier if they had responded to my numerous phone calls and my letter rather than making me resort to posting a review on the internet. But that tells me that Home Stars reviews work!

Approximate cost of services:
$3,000.00
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Company Response

Dear Toronto Satisfied,
Thank you for taking the time to acknowledge that we sent the cheque to you. I apologize for the delay, and I hope you enjoy your new home.

3/10

Moveworks did fine in the up-front part of the job but some damage happened during the move and they failed to honour their guarantee to pay for it. I got absolutely no response from them despite about 8 phone calls and a letter and I am still contemplating taking them to small claims court. This is incredibly short-sighted on their part as the damage was only a few hundred dollars worth but they've lost thousands in potential referrals.

Approximate cost of services:
$3,000.00
0 of 1 people found this review helpful.
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Company Response

Dear Customer,
I am not aware of the missed damage. Please call me at (905) 281-0679 and we will work to resolve this problem. I want every customer to be satisfied with our service. Please let me know what I can do to make this right for you.

Fb. 27, 2009. I have not heard from this customer, I would like them to please call so that we can fix their problem. Thank you, Ann Thornton.