Samantha

I hired Springwater Construction for an ensuite bathroom renovation based on their promises of excellent customer service, a 5-day timeline, and a competitive price. Unfortunately, the experience was a disaster from start to finish. Adam and Roger were inconsistent with arrival times, starting the first day late at 1pm after I had to reach out. Tuesday, they didnt show up at all. By Wednesday, they were again late and worked past 6:30pm, disrupting our plans. On Thursday, they came at 10am but informed us they wouldnt return until the following Wednesday. Communication was equally poor. I had reached out to Adam about additional services before the project began and waited four days for a reply. After work began, mistakes became apparent. Incorrect info on the quote, back-and-forth trips for materials, and questionable work quality. When I asked for a quote on minor mudding repairs, they completed it without confirmation. The mudding was so poorly done that I had to redo it myself and I asked not to be charged for it. No response until 5 days later when Adam calls Tuesday and was incredibly rude and insulting, accusing me of not wanting to pay them and suggesting we terminate the contract. This accusation was incredibly uncalled for and after some discussion he agreed to still come Wednesday to finish the work. The final straw came after another contractor inspected the work. They noted the walls hadnt been waterproofed, and the waterproofing membrane was simply thrown away. The tile work was also problematic. Sharp niche edges and uneven tile cuts presented both safety and aesthetic issues. I contacted Adam to terminate the contract, leaving me $4,125 out of pocket with unfinished, poor-quality work. DO NOT WORK WITH THESE CONTRACTORS.