We purchased the Fresca vanity from Toronto Vanity. Right away the faucet was leaking. I had a hard time reaching Toronto Vanity to take care of the issue. Finally they asked me to send them the email describing the problem so they would forward it to Fresca, and I did. Few days later I didn't hear a word from them. It was hard to reach them. Apparently their email system was down- as I was told days later. No problem- I said, lets move ahead, since we cannot use the faucet. Not so fast - they disappeared again. Its been one week and we still cannot make them forward our email and concern to Fresca. I call, email them - all to no avail. The Customer service is absent at this place. I would not recommend them.
- Approximate cost of services:
- $1,250.00
- Company Response
We are sad to hear that you are unhappy with our services. As opposed to other Fresca Dealers, we handle warranty issues ourselves, by forwarding all information to them. WE DID NOT GO ANYWHERE. Our showroom is open Monday to Friday 11am-6pm and Saturdays 11am-5pm. All you had to do was bring the defective Faucet to the store, and we would have replaced it for you, as long as we have stock. We also offer the option of sending us pictures by email, so we can forward to them to Fresca, for the convenience of shipping replacements directly to our customers homes (I believe this was the case).
So please, if you have not yet received a replacement part or have not yet been contacted by us, give us a call DURING BUSINESS HOURS and someone will address your issue promptly.