Emi - North York

Living in our great city does present it's challenges. Ours is a noisy highway. Our windows at the back of the house needed replacing. We sourced out a few companies that said they could minimize the noise, air leaks, etc. We chose this company because we felt that they would stand behind their product. The original window was removed right to the brick wall. To ensure my flooring was kept clean, the installers put carpets down on our floors starting from the front door all the way up to the bedrooms. All the debris, and there was lots, was removed from the house. The window was installed. The trim was cut and put around the window (by the way, I didn't have trim around the window before), then they primed and painted the trim around the window. There was no disturbance to our existence at all. The windows are great and the noise from the highway is gone as promised. Thanks you Paul Di Sivo for following through on what you promised and the customer service extended.

Day One I thought purchasing a garage door opener and having it installed by a Home Depot contractor was an easy thing to do. You can imagine my surprise and disappointment to find that this was not so. I visited your Billy Bishop at Dufferin and Wilson twice, to both order and attempt to pay for the item. I was told that the person who deals with the coordination of garage door installations was not onsite, and wouldn’t be returning for a couple of days. At this time, however, I was assured that I could call in and take care of the purchase over the phone and that the item was going to be delivered to my residence by the installer. Day Five Four days later I still hadn’t received a follow up call regarding my order, so I took the initiative and placed a call to the store. I was now given conflicting information and told that I was required to go back to the store to pick up the item. You can imagine my frustration in having to explain what I was told just four short days ago: I could purchase the item over the phone and the contractor would arrive with it on the same day as the scheduled installation. My frustration level had now increased, as the person I was speaking with now suggested that was told to me in error – and the worst part of this scenario, is that the person I was now hearing this from, is the very same person who told me I could do the whole thing over the phone. Their response to this knowledge was – “hmmmm”, hardly a suitable answer for anyone working in a customer service role. Recalling the conversation of a few days ago, the Home Depot Associate offered to deliver the item to my home. He also advised that the coordinator would be calling me in a couple of days. I thought how wonderful, however, given past performance, I thought this was suspicious; against my better judgment I waited patiently for the call. Day Ten Five more days had passed and I still hadn’t received any follow up phone calls. So, I decided to put on a brave face and tried calling again. The coordinator, obviously has the luxury of filling their days being offsite more than they are onsite, and was still nowhere to be found. I tried to leave a message with someone, however, after being disconnected by the customer service department 6 times, I didn’t want to continue abusing myself by calling back. Day Thirteen I waited another few days, and mustered enough strength to try calling in again….this time, I spoke to a different sales associate as the original one I had spoken to was not available. My call was forwarded to the coordinator again – (perhaps still on her world tour) from there things continued to worsen. Day Fifty-Six Since my original visit to the store I still have to get out of my car and open the door manually when I arrive home. This is going to be extremely convenient when winter hits. Wow. Day Fifty-Seven I called the store again today and will advise what the outcome is when I know. I hope we all live that long.