Their website reads you can buy off cuts and theyll be available within two business days. I waited three business days and tried to go and pick them up and they said they wouldnt be available for yet another day setting my project back. When I was finally allowed to pick up my product, the panels werent wrapped or bound or put on any wood they were just flimsy sitting on the end of a forklift. They were all random Lanks and were not uniform 8 feet as advertised. Multiple panels were cut, crooked, scratched, and dented all over their face and edges. I came with an 8 foot trailer because again as advertised they were supposed to be 8 feet in length. Some of them were 10 or 11 and some of them shorter than eight feet. I basically got shrug shoulders from the people on site and they just stated Thats what you get for off cuts I asked for them all to be cut to 8 feet to fit in my trailer, and a guy came out with a pair of tinsnips.. One would think they wouldve brought them back into the shop and used the industrial precision guillotine?!!! The secretary on the inside, when initially confirming my order was miserable and grumpy through the entire interaction. I will never buy Steel Tile product again, regardless of the minor cost savings.
- Approximate cost of services:
- $600.00
- Company Response
Dear Valued Customer,
We are sincerely sorry to hear about your recent experience with our off-cut purchase process. We understand your frustration and disappointment and want to assure you that we take your feedback very seriously.
We apologize for the delay in having your order ready for pick-up, it was long weekend and we were closed on the Monday. We strive to fulfill orders within two to four business days, and we regret that we fell short of this commitment in your case. We also recognize that the condition of the panels and the lack of proper packaging were unacceptable. We are reviewing our procedures to ensure that all orders are handled with care and meet our quality standards, but please remember they were off cuts and can have imperfections.
We appreciate your feedback regarding the variation in panel sizes. We will make sure to update our website to reflect the potential inconsistencies in off-cut dimensions. We apologize for any inconvenience this may have caused with your trailer.
We are also addressing the concerns you raised about our staff. We are committed to providing excellent customer service, and we regret that your interactions with our team did not meet your expectations. We will use your feedback as an opportunity to train and improve our staff's communication and customer service skills.
We value your business, and we hope you will give us another chance to demonstrate our commitment to quality and customer satisfaction. Please contact us directly if you would like to discuss this further.
Sincerely,
The Steel Tile Team