Justine from Hamilton

This is an update to my initial review below. The patio is now done and it is SPECTACULAR! Every aspect of the work was done to the highest standards. I was impressed with the materials and methods used as well as the calibre of each team of workers. A friend was by this week who had had Pro Concrete and another company out to quote his concrete patio and he went with the other company because they were cheaper. He is regretting it now given the poor quality of work that was done and the poor solutions offered. So Pro Concrete's quote may seem higher, but knowing the excellence in workmanship and customer service, it is worth every penny. I recommend Pro Concrete unreservedly. I'll write in later once the job is done, but I wanted to comment now on the initial aspects of service. I left messages for 7 concrete patio companies 2 weeks ago and only 2 have returned my call (I get that people are busy, but a quick call to say "we'll be in touch later in the month" would have been appreciated). Raquel from Pro Concrete called back within 24 hours and had George out to quote in less than a week. George was amazing. Very thorough and knowledgeable, didn't try to upsell unnecessary items (even told me that a couple things I thought would be good to add weren't worth doing, he would do them if I wanted, but he didn't think visually it would make much difference). Also very friendly and personable. The other company that came to quote took a few days to call back and when they did, they called at 7am and asked if they could come out right then. Although that company did a number of our neighbours' patios, we decided to go with Pro Concrete. They were more expensive but George's attention to detail was exemplary. Between Raquel's and George's service levels, I am anticipating that all aspects of Pro Concrete's installation and subsequent follow up will be similarly excellent. I will post another review once the work is done in the next 6 weeks!

The cabinets are awesome - Wright distributes for Choice Cabinet out of Ohio and I highly recommend the cabinets. Price for cabinets was good, especially for solid wood. Staff at the Wright Kitchen, however, was not. We gave the designer carte blanche and a few weeks later he returned with the IDENTICAL layout to our current kitchen! After multiple attempts to get him to listen, we ended up designing it ourselves (and it looks great, so that's a relief). Piles of delays that appeared to be related to the staff forgetting to do things (e.g., took months after the rest of the cabinets were installed for the cabinet glass to come in). Very poor listening skills, eventually resorted to only email communication in hopes that that would work better. Not really. But they were very on top of ensuring I paid in full the second the cabinets were delivered - in spite of knowing I was away on vacation and in spite of me having paid half up front, they couldn't wait for 3 days until I got home and hounded me on my cell phone incessantly. We had heard bad reviews about their installers so we hired our own guy to do the installation and I think that was a very good call. Therefore, I definitely recommend the cabinets, but I would personally never hire the Wright Kitchen for anything again.

The first few roofing companies we called either didn't return calls at all or indicated that they would get a quote to us "at some point." We had a major renovation going on and needed firm timelines because a couple other projects needed the roof done first. One roofer that was personally recommended to us came out promptly to look at our roof, however he indicated it was too big of a job for his crew, and he recommended Maximum Roofing. By this time we had 3 other companies out to quote as well. Sean's value for price was the best - we liked that he didn't include unnecessary extras that some of the others included (which resulted in the others' prices being $1500 higher). Sean was very prompt when arriving to quote and provided a very thorough quote. I liked that they specifically mentioned doing a thorough clean up around the yard after the job too! Sean contacted us exactly within his planned timeframe to do the job. His crew arrived promptly on the scheduled day and completed the job on time. The foreman John was particularly knowledgeable and personable, but really I was impressed by the whole crew. Even one of our neighbours who can find anything to complain about said he was impressed with the whole crew. They completed the job on time and in a very skilled manner. They even helped us out with a couple other minor things that needed doing high up, and left behind some extra shingles. I am totally impressed and recommend Sean, John and the crew unreservedly!