Paul G

The pool itself is okay. Some of the joints on the equipment were a bit leaky once the pool was set up. I wrote to service to ask for someone to take care of it. There was no response. About a month later -- without any communication -- there's a roll of silicon tape sitting on top of my skimmer. It seems someone had come out, entered my gated back yard, and worked on the pool without contacting me. Still not everything was fixed. I got a call a few weeks later as if I had never contacted them, asking me how my pool was. I explained my concerns, and they said they would contact service. Three weeks later, they called back and asked if everything was taken care of -- nobody had contacted me. She said she'd contact the service people again. A few weeks later I notice fresh glue drops on the joints of my equipment and the leaks are mostly gone. Someone had AGAIN come out, entered my back yard, and worked on my pool without contacting me. Since ordering the pool, the sales guy recommended the "pool school" they run. I signed up for it finally, got confirmation of my appointment, and drove out there. When I got there, the young man working in service tells me to take a seat. A few minutes later, he comes out and tells me that the appointment is for next week. I show him my confirmation, and he just says "oh" and walks away on the phone. When I ask him what's going on, he says the pool school instructors didn't think there was a class. He says he'll go through the materials with me (materials the sales guy had already sent me). I say I wanted to ask about closing my pool; he says he's never done it, but he can try to explain what to do. At this point, I say no thanks and drive home. This company has sent one clear impression to me throughout all of this: Once they have your money and the initial installation is done, they have in interesting in taking care of you. I will NEVER spend another dime with this company. When I buy my pool heater, I will go elsewhere. I will not recommend this company to anyone looking for a pool in Ottawa.