Mandy

From the start, I was in constant communication with Jendy through text messages and a few phone calls until I decided to move forward with AlumGlassRail for the skylight replacement. There is a $50 fee for the initial consultation, but this fee is credited toward the final amount if you choose to proceed with their services. After paying 50% of the estimate, it took approximately 2 to 3 weeks for the workers to arrive and begin the job. Once the materials were purchased and the company was ready, I was contacted by someone named Ash, who informed me about when the workers would be available to start. Most of the time, I received less than 24 hours notice, and I had no further contact from Jendy. However, I want to emphasize that both Jendy and Ash were extremely friendly and professional throughout our communications. When the workers finally arrived, the skylight replacement took about 6 hours to complete. Although the job was finished, I never received any photos of the completed skylight. Since then, it has rained, and I have not found any signs of leaks. From what I can see, the installation appears to be well done. On the day of the replacement, I noticed that the workers did not announce their arrival. I only heard noises and realized that someone was on our roof. Although I had agreed to the date and time for the work, I had previously set a different date that was postponed just minutes before due to potential rainfall. I was concerned because the skylight is located in the washroom, and someone could have been inside when they accessed the roof. Out of courtesy, I expected them to ring the doorbell or call when they were ready to start. If I had been in the washroom just five minutes prior, it could have led to a very different situation at the start and finish of the skylight replacement. Additionally, when they finished, they did not say a word to us and simply left. I don't expect long conversations or detailed explanations about the work, but a simple knock to indicate that they were done would have been appreciated. It felt as if they were doing us a favor instead of completing a hired job, which left me feeling like my business was not valued. I did bring this to Ashs attention, and he acknowledged my feedback and concerns. He was able to have two workers return to assess what I thought was a crack; it turned out to be extra silicone runoff on the inside of the skylight. The estimates provided did change throughout the process. I still don't know what were the exact reasons as to why they changed but I ultimately decided that they did take 6 hours on a Sunday to get the job done.