I had a really bad experience with Ontrek moving. I had scheduled them to come at 10:15, which was important because we only had the elevator booked from 11:30 till 1:30 at my new place, and they didn't show up until 11AM. We ended up at my new place at 1PM with 30 minutes to complete the move. Fortunately the people who had booked the elevator next were accommodating and allowed us to share but if they hadn't our stuff would have been sitting on the street. This caused me a lot of added stress and moving is already a very stressful thing to do. In addition to this they left a fairly big hole in the wall at my new place that I had to pay to have fixed. I called the company and complained about the sub par service and they said a manager would call be back shortly, I never got a call back. I was never reimbursed for the repair cost of the wall, or compensated for the lateness. Do not use this company.
- Approximate cost of services:
- $680.00