Donald M from Old Toronto

Ratings: Service – excellent, friendly, thorough. Roof- excellent. Clean-up of job site: excellent. Cost – I believe I received good value for the quality. We have a century-old detached home off the Danforth, flat roof for most of it with a peaked area at the front of the house. Our flat roof was 13-year-old tar and paper, and was bubbling in several areas. We were noticing some water coming in on the main floor due to our eavestrough overflowing in heavy storms and the water finding its way in through the brickwork around the second floor window. We had The Roof Whisperer look at our roof in summer 2013 and arranged installation to be done in September. When Arthur initially came out to look at our roof, I went up with him and he pointed out bubbling and areas where it was vulnerable to leaking. He also had some suggestions about resloping our eavestrough. On another part of the roof, rainwater was draining directly off the roof, where there was no eaves, and that may have contributed to water seeping into our basement. He said they could reslope the roof for better drainage. He recommended removing our old roof so that they could do it right, with insulation, etc. His crew did all these things as promised, and even handled an unexpected complication – instability of our chimney, repairing its base – while maintaining their initial quoted price for the job. This was a very thorough job –removal, installation, underlayment, drip edge, etc. and it looks built to last. We had no water issues with a recent, big rainfall, so it has already been worthwhile.

In spring 2013 we called Brannan's Appliance Repair as our Kenmore dishwasher was leaking out the bottom. Steve is very efficient - he followed up quickly and arranged an appointment. He showed up when he said he would, he identified the problem and fixed it. He explained what was going on and followed up to ensure the repair worked. Overall, very satisfied and would recommend.