Reviews

10/10

The move couldn't have possibly gone better. These guys are punctual, professional, friendly, hard-working, and quite cheerful. They moved both a piano and very awkward treadmill with ease and finesse. There were even a couple of acrobatic moments involving power cables behind the fridge. All-in-all, truly excellent.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Matthew for your review! Enjoy your new home. ~Erika

0/10

After scheduling the pick-up and drop-off for the boxes, Andrew said he needed to push the drop-off date back a day due to a problem with one of his trucks. When he re-confirmed, he sent me conflicting information (the email and attached PDF did not have matching pick-up and drop-off locations). On the rescheduled drop-off date, he went to the pick-up location instead, and said that it was my fault for mixing up the two locations-- even though his confirmation email contained conflicting information. He then terminated our agreement, leaving me in the lurch to find alternative packing arrangements. Worse of all, he only gave me a partial refund because the mix-up was "my fault". Regardless of whose fault the confusion was, there is no justification for keeping my money after he decided to terminate our contract. This is theft.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear reader: unfortunately this review is both inaccurate and a complete misrepresentation of the facts....it has been flagged to HomeStars for removal. As I cannot control what someone with an axe to grind writes on the internet, I will take the high road: please note the other 362 customer reviews we have amassed over 4 years and thousands of rental moving box deliveries and pick ups. Rent from CityBoxes with confidence that you are getting the best service and price in the GTA!!!
Thanks
Andrew Applebaum
CityBoxes.ca rental moving boxes

10/10

KC is teriffic. The quality of the people who work for him is very high. Everything went very smoothly and was well organized. Great work for a fair price. Thanks!

Approximate cost of services:
$2,000.00
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Company Response

Thank you Mathew for appreciating the quality of tradesmen we provided you with. Hope to do much more business together in near future. Cheers, KC.

Doktor Handyman
416-722-9550

0/10

After booking a move with Ken, he sub-contracted the job without my knowledge or consent. They damaged both my piano and floor. Ken initially told me that he would take full responsibility, but then abruptly changed his story and said that the damage was pre-existing (despite clear evidence to the contrary). He asked me to file a claim with his insurer, who (after thinking about it for 2 months) refused to pay because the damage was done by the other company and not him. When I followed up with Ken for payment after getting refused by his insurer, he accused me of extortion and harassment, then cut off communication. Additionally, he moved my treadmill on a separate day, yelled at me in front of my guests and neighbors because he was unable to complete the move, then left me stranded with my treadmill in my backyard. (To be fair, he didn't charge me for it.)

Approximate cost of services:
$300.00
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Company Response

You've been dishonest from the beginning of our dealings and you're being dishonest now. I've had to contact the police due to your harassment and bullying! You're an opportunist trying to take advantage by trying to have us repair a pre-existing damage on a badly beat up piano and that's why the insurance company said no. Now that you've been denied you're trying to attack my reputation so I will be seeking legal representation to address this.

1/10

My wife and I locked ourselves out of our home. We called Mobile Locksmith and, on the phone, we were quoted $15 for the visit and $35 and up for the lock. When he arrived, he told us that he could not pick the lock because it was a 6-pin lock, and that he would have to destroy the lock. He said that this would cost $89. When I asked why it would cost so much, he said it was becaue his drill bit was very expensive. I asked what type of a job would have cost $35, and he said that would be an internal bathroom knob. (Because we had identified the original problem as a locked front door, I felt that it was disingenuous for them to provide a lower price for something they knew was not related.) Rubi destroyed the lock and then very aggressively tried to sell us a new lock. We declined and replaced it ourselves later. Later, I learned that the lock in question was 5 pins after all-- so not only did they over-charge for a job they didn't have to do, they actually destroyed our lock unnecessarily, I believe just so they could sell us one of their own.

Approximate cost of services:
$100.00
What could this company do to improve their services?
Stop misleading people about cost, destroying locks uncessarily, and being pushy about selling people new locks they don't need
Any advice to offer fellow homeowners facing a similar project?
Find a lock smith with business integreity
1 of 1 people found this review helpful.
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Company Response

I have never done this work. Mr. Matthew Nowak from York should be more careful when comparing the name of the company on the invoice with the name of the company on the internet site to which he post the review - some have similar names - and that will save him a lot of money one day on legal cost!
And to let customer's know the cost of my service call is not $15 but $99 plus tax.
And the cost of a new lock starts not from $35
but from $50. And my name is not Rubi and I never had any employee called Rubi. As a matter of fact I never had any employees - all work done by me.
And because of my location - Bathurst and Steeles - I never go to York ( to much traffic and parking issues ).