Charmaine in Toronto

We contracted Jerry's to install Waltite foam insulation on our exterior walls and Icynene foam insulation in our attic. Both insstallations were scheduled to take place on the same day, however, due to delays from other contractors, we had to delay the the attic installation. Before we were forced to delay the attic installation, we had installed the 2nd floor ceiling drywall that was necessary so that the foam insulation could be layed in the attic. As the Waltite is quite toxic and highly flamable, we could not be in the houae while the installation took place or for a minimum of 24 hours after the installtion. Unfortunately, I wasn't able to return to the house to continue with the project until four days later due to a number of meetings, my car was broken into, etc. Imagine my surprise to find that the drywall had not been covered and therefore half of it had been ruined by the chemical spray (it had not formed into the foam)! When I contacted Jerry's to request compensation for the new drywall that had to be purchased and installed, I was informed that they could EASILY remove the residue so there was no necessity to remove and install new dryall. I was willing to accept this compromise, however, days later they had not called or showed to fix the damage. I called them 4 times and gave them a number of available times. They've chosen to ignore even the final deadline that I provided them with. In that one phonecall that we did receive to say that the residue could be easily removed, they asked why I waited so long to contact them and I explained the insanity of my week. I also informed them that for over $3,000 I didn't think it was unreasonalbe to expect perfection....that comment hasn't been disputed.