Emad Alam

2- Responding to the owner of Professional Roofers. It is unfortunate that we have to go back and forth like this. According to you my information was not in the system and I did not exist as a client. When I called your office and spoke to Sergio, he was able to pull all my information, including the payment that was made for the repair. The person I had dealt with for the repairs was Jorge and the email correspondence. Sergio from your office requested for me to pay $200 for your guys to come out and recheck the work that was done by your crew. This should not be the case at all, after all you should be guarantying your work. This conversation happened on June 27 and today is July 11, 15 days after speaking to Sergio. I did not receive any other feedback and my concerns still unresolved. This is not very professional considering I was promised a call back the next day after speaking with your crew member. Please I would like for this to be resolved once and for all. ************ 1-Our experience with this company was unfortunately not satisfying, in fact it was very disappointing. We had a leakage in our roof and as one would do, you call in professionals. We called Professional Roofers, they replaced the vent without proper installation. As per our insurance company preferred contractor . He said the vent was replaced without proper support of any shingles around the vent when in fact was suppose to have support from 3 sided and proper seal. Apparently they only placed the vent on top of the shingle and sealed it with caulking only. The very next rain fall the leakage internally was worse than before the repairs were done. We contacted the company and they were unpleasant. I would advice people to think twice before hiring this company to do their roof repairs.