Tanya Hill OCT

I am very disappointed with the service I received from Finan Home Services. When the technician came to estimate the cost of repairing my air conditioner, he failed to notice frayed and chewed wires before turning the unit on. As a result, the fan motor sparked and shorted out. Despite this oversight, the company quoted me the cost of replacing the fan motor and refused to take responsibility for the damage. When I called the business, their response was simply, "He didn't do it on purpose." The representative on the phone agreed to look into the matter and get back to me. However, the next day, I received an email stating that the technician followed all normal steps correctly and that they were not prepared to offer any discount for the part. This experience has been very frustrating and disappointing. I expected more thorough and responsible service from a professional company. I will not be using their services again and would not recommend them to others.