cortneyhomeowner

Bayview Home Appliance is great! They immediately contacted me to get a little more information about the appliance issue and about my schedule. They planned to check it out that week, and true to their word, it was that week at the right time. Adrian was incredibly friendly and up-front about the issue, possibilities, and expectations. As it turns out, there was a physical issue (a block) that I never would have seen or thought of! He opened up the unit, got the block out, and was out in under an hour. It was a silly issue, and he was so polite and honest about types of repairs and how diagnosing can work, and related to my frustrations. 10/10 empathy! This was an especially great experience, as my manufacturer had previously set me up with a service center that had incredibly poor communication and did not follow-through with timelines and expectations. As well, due to limited services in my area, they came all the way from Richmond Hill to Whitby. Thank you Adrian and thank you Bayview Home Appliance for the quick and communicative support!