I had decided to purchase a 6pc bedroom set from Walia's in Mississauga, apparantly the head office location. I put the set on layaway and was told there would be no chance of it being sold out as once the layaway is processed, the set is reserved. As I got closer to my move date, I went to pay the remainder of the balance ($500), but was told the company is closed for rennovations. I was confused how come nobody called to say this, and was irritated that I had to go out of my way to pay at a different location. And of course, No, they would not accept C.O.D.! I went and paid the remainder but decided to put it on a credit card...just in case. My delivery date was confirmed, and they even called me the day before to say it was all on schedule. Imagine my surprise when the delivery shows up...minus the dresser and mirror! I called the H.O...you guessed it, a woman named Baby..and she said it was out of stock, no idea when its coming in. Like I should be happy. My calls to Baby continued for almost a month now, none of my messages have been returned, and every conversation has resulted in her asking for more time. Time has run out. I have filed a dispute with my credit card company for the $500 portion of the payment, and hope that they will allow it. I am at the point where I want my money back and want the whole set gone. I've also filed with the Better Business Bureau who are currently "investigating". My next step will be to sue this company for their shameless exploitation of consumers, and downright dishonest business practices. I feel this entire company, under the 4 different names they have, should be closed down as "scammers" I warn you, the savings are not worth it!
- Approximate cost of services:
- $1,100.00
- What could this company do to improve their services?
- Close up the furniture portion of their business, and stop making false advertising in their flyers as well as false promises to consumers on products they know they don't have.