Extremely Disappointed with Centennial Moving: Unprofessional Service and Lost Items
I am writing this review to share my deeply unsatisfactory experience with Centennial Moving. I booked their service to move my household from Toronto to Calgary, expecting a professional and reliable moving company. Unfortunately, the reality was far from what was promised. The real problems began after the move was completed. Upon unpacking, I discovered that one of my boxes was missing. This box contained valuable and irreplaceable items, and its loss has caused significant distress. I contacted Centennial Moving to report the missing box. What followed has been three months of frustration and disappointment. Despite numerous phone calls and emails, the company has consistently denied any responsibility for the lost box. Their customer service has been unprofessional and unresponsive, providing no support or solutions to address the issue. Every interaction with their team has left me feeling more frustrated. They have shown a complete lack of accountability and empathy, refusing to acknowledge the loss or offer any form of compensation. It's clear that once they had my money, they had no interest in ensuring my satisfaction or resolving the problem. Moving is already a stressful process, and Centennial Moving's mishandling of my belongings has only added to the anxiety. Their unprofessional behavior and poor customer service are unacceptable. I trusted them with my household items, and they failed to deliver on their promises in every way. I strongly advise against using Centennial Moving for any relocation needs. Their lack of professionalism, responsibility, and support has resulted in the worst moving experience I have ever had. If you value your belongings and want a stress-free move, look elsewhere. Centennial Moving has proven to be unreliable and untrustworthy. Save yourself the headache and choose a different moving company.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Shirad,
Thank you for taking the time to share your feedback. We value all customer comments as they help us continually improve our services.
We sincerely regret to hear about your dissatisfaction regarding your recent move. Our team takes great pride in providing a reliable and professional service, and we are concerned to hear about your experience.
Regarding your claim of a lost box, we have carefully reviewed the digital inventory from your move. Our records indicate that all items were accounted for and delivered. We understand how frustrating it can be when something appears to be missing, and we have relayed this information to you multiple times in our previous communications.
To address your concerns thoroughly, we would like to take the following steps:
Re-Examine the Inventory: We invite you to review the digital inventory list we provided and verify all items against your possessions.
Further Investigation: If you still believe an item is missing, please provide a detailed description of the box and its contents. We will conduct a secondary investigation to ensure nothing was overlooked.
Customer Support Meeting: We are willing to schedule a call or meeting with you to discuss this issue in detail and work towards a resolution that addresses your concerns.
We strive to ensure every customer is satisfied with their moving experience. Please contact our Claims Department, so we can assist you further.Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction.