My problem started late April at which time I was told my tractor could not be repaired. 1 week later service called and said they were picking it up to repair. 1 week later they phoned and said it could not be repaired. Finally got a May 28th (over 1 month later). I talked to several people and were given written assurances there would be no charges involved. Finally cleared my emails last week and whiat should arrive today my Sears bill with a charge of $226.00. Corporate level were no help. They just said I had to pay it. Unfortunately no e-mails to prove and they claim they do not have any either. Customer service is lousy and I will never use them again to purchase a major appliance if this is the way they treat their customers. I have since heard several other horror stories with regard to similar things. No wonder people shop Target!!!!! and go to The States to shop.
- Approximate cost of services:
- $999.00