Wont Honor their warranty and now this....
I bought a 5000$ door and after installation we saw little dents, not making a fuzz about it.. But later More and more dents appear on the door! It loos loke when we knock on the door with fingers it leaves a dent After mentioning this to Verdun they told me i had 24 to 48 hours to tell them about the problem There are More than 25 dents now... Also look at the nice caulking job Verdun did the first time.. Btw i told Claude the thech about it and told me i could have it changed. I also mentioned it to Roch the salsman in the first week. Look at all the emails exchanges
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for your feedback. At Verdun Windows and Doors, we stand behind our products and our warranty commitments 100%. Our 25-year warranty ensures that any defect will be repaired or replaced at no cost to you. However, our warranty does not cover damage due to misuse, abuse, or acts of God.
Your door was installed in 2022, and you reported dents two years later. Our technician inspected the dents and determined that they were not due to any defect with the door. We apologize if you feel this service did not meet your expectations.
If you have any further concerns, please feel free to contact us directly. We value your satisfaction and are here to assist you.