I do not recommend ordering any furniture which requires 16 weeks to make/deliver. We ordered a leather couch for our basement back in June. At first, we were worried it was too big to fit down our stairwell, one of the sales guys told us it can be taken apart - so there would be NO problem. Once we decided to purchase it, we were then told it would take approx. 16 weeks for delivery. okay ... fine we were not in a rush. It finally arrived this month - and guess what? (surprise, surprise) it doesn't fit in the landing leading to our basement. I mentioned that we were told it comes apart - the delivery guys(who were very friendly) confirmed this but they are not allowed to remove the packaging. Great. Would have been nice to know. Either it has to be shipped back and taken apart by the Service Dept., or we do it ourselves. Out of fear we'd never see the couch again (since we've already paid the full amount), we decided we would take it apart ourselves. So the guys left the couch in the garage with the packaging still on. When my husband got home he saw it was the WRONG couch. Right colour - wrong couch. agh!! So far, nobody has returned our calls to discuss the error - extremely frustrating. It was a spur of the moment purchase -so we had not done any research into the company. If we had, would have stayed away !
- Approximate cost of services:
- $1,500.00