If you are looking for good quality and attention to detail, do not buy from this store. Our sectional couch has so many flaws that (I can upload pictures), they failed to acknowledge them. They kept blaming the leather but when you have creases and dimples in your leather, I don't think the cow is to blame. How it looks in the store is not how it will arrive. Avoid at all costs.
- Approximate cost of services:
- $2,900.00
- Company Response
Here is our part of story.
This customer ordered this couch in 2012 which is last year and he complained there was some imperfection on the leather part. We explained to the customer that it was made by natural cow leather and it won't be perfect. We also re-ordered a new piece for the customer on our cost and provided him 300 $ cash discount and he accepted. As a merchant, we performed reasonable care and did the best we can do. We are between our supplier and our customers and every time when problem happens, we strike our best to satisfy both parties by offering replacement piece or discount. According to my understanding and comparing with other competitors, we have done the best we could do as a business. I was shocked when I see this. He was so happy when he took 300$ from me and thanked me for the service.