We were very loyal customers at Trail Appliances Edmonton South. Not anymore for sure. Our Frigidaire gas oven failed after only 2.5 years. Yes we understand there is only 1 year warranty. No we didnt buy extended warranty. Its just making more money. We choose Trail Appliances because we were expecting good customer service if there us something wrong. Well we were wrong we couldve bought any other place (might better price). Nobody helped us. My husband had to do everything. The only response we got was always. Sorry we cant. Sorry no we dont. No help at all. Yes they have a bigger building now but way smaller service. My husband went there in person to talk to a experienced technician what the problem could be. Not possible. Sorry AGAIN. They wouldnt come out to our place (30 min. Outside Edmonton). Thx to ATCO we found out whats wrong ( free of charge). Part at Trail Appliances was $50 higher then other places. What a joke. Terrible. My husband hsd to do everything. Without him I wouldve be lost.
- Approximate cost of services:
- $130.00
- Company Response
Marina, thank you for sharing your recent experience. We would need some more information from you to ensure the correct follow up. Please feel free to contact us directly to discuss.
Tanya 825-480-4694
Jenelle 587-349-7530