Paul Chen from Surrey

In short: Great service if you are a “potential customer” but as an existing customer worst after sales service I have experienced. Products are good, but don’t expect them to honor the warranty. THE GOOD: In May 2014 I had purchased a set of boards and accessories. Steve called me and setup a consultation in a short time. I met with Steve and the carpenter Andrew. They were very professional and the install was swift and well done. I bought some extra accessories and I was happy with the quality of the products. Shortly after I received a call from Steve to see how I liked the products, I told him I am quite satisfied, in fact, I even asked the team to come back (July 2014) and install some extra panel to cover the other side of my garage. All was good until the bike hooks that I purchased along with a piece of the walltek board actually detached from my wall, and the bikes that were hanging on them just fell off. On June 10 2015, I emailed walltek with a few pictures and had requested someone to come take a look and fix it. Ben Mackenzie, the director called me back and we scheduled a meeting 2 days later. I was quite impressed with my experience with the company till this point. On the day of the meeting, I had to cancel the appointment last minute because I had to bring my kid to the emergency. Ben said that he understood and agreed that we could reschedule at a later date. Little did I know this was the begging of my horrible experience. THE BAD: I had called Ben back to reschedule, but ben was reluctant to come again. He repeatedly stated that I had cost him a “potential job” that day by not showing up. He said that he would only come out to my area only if there was another “job” that takes him to my house. I explained to him that I canceled because of an emergency and I hope he would come to my area soon. 3 months later I called him again and asked him to honor his “10-year warranty” he promised and advertised. Again, he blamed me for costing him his business that day by not showing up. I had called him 2 other times after that a few months apart. In our last phone call in December (6 months with no service). I told him that it seems to me like only “potential” clients are worth his time and efforts, but existing customers who had paid (over a thousand dollars) are not considered worth his efforts. Frustrated, I suggested that if it would cost too much of his time/efforts to come to surrey, then I am willing to hire a contractor on his behalf to fix the wall. In which, Ben refused to talk to me anymore and hung up on me. Recommendations: I have never experience a “warranty service” as provided by Walltek. At the time of writing this review, it has been over 8 months and Walltek still has not honored their “10 year warranty”. According to Ben the director, “they have not received any business that takes them to my area (surrey)”. I have recommended them to many friends, but after this, they have lost me as a customer. PLEASE BE CAUTIOUS OF THIS COMPANY because if this is Walltek they do warranty service you may be on your own!!

I have previously reviewed JMT for a completly new roof for my home. John and his crew were excellent. now, a few years later, I found hole where my exhaust pipes were, and I gave John a call, he immeidately made arrangements to come and deal with the problem. We found claw marks around the damaged area indicating that some wild animal had been trying to get in. John called his guys and had the flashing replaced within the same day. I was very impressed with the amount of care and effort they have put in to make the customer feel at ease. Thank you John and JMT for great such great service.

We were on the market for a new roof. We came across JMT and was a bit skeptical about all the great reviews that was featured on other forums. My wife insisted of giving you guys a call. After meeting them we were sold. John was very professional and honest he was very detailed about what work needs to be done and took the time to go through the quotation. Their prices was reasonable and honest compared to the other roofers that we had asked. After a meeting with Him, we were very happy and know that our house was in excellent hands. He heard that we were getting married in this house and made special arrangements to accommodate our schedule. He was very thoughtful and we felt very well taken care off. The crew that came to work on our house was very courteous and professional. John would visit the house and call to update me on what was going on. Although we know that we are in good hands he still made an effort to keep us in the loop to make sure everything was on schedule. His team noticed something that needed to be changed on our gutters, and both the Forman and John came on site to double check and made the necessary adjustments. The cleanup was very thorough and done with care. Overall we felt very comfortable putting our most valuable investment – our new home - in the hands of JMT. The testimonials and reviews online are accurate. I had a pleasure of working with John. He is one of those old school people that you could do business with just their word. Honest and reliable. I have recommended him to my mother, and my father-in-law. And I am looking forward for them to come repaint my house in a few years. Thank you very much John for your work and all that you have done to make my new home, and family that much better. > Paul