The Sales personnel were excellent and resolved issues to the satisfaction of the customer. The personnel that delivered the hot tub were excellent as were the Service personnel that came to troubleshoot & repair the pump and to execute upgrades. The time that it took to set up a date to execute the upgrades was not great - it took numerous attempts. Manufacturing of the tub was disappointing. The tub was delivered in February with frozen lines (seriously!!) and as such the delivery personnel were unable to execute all of the services that is provided with the delivery. The lines had to be thawed out by the customer and as a result of frozen lines, one pump did not operate properly. A service technician had to be called out to replace what turned out to be a burned fuse which was likely blown when trying to activate the pump before it was discovered that the lines were frozen. In addition to this, the hot tub cover was caked with ice within the protective wrapping when delivered - how can that be?? The jets were all locked in the fully open position and very few could be turned down. The Service Technician that came to execute the upgrades had a difficult time turning the jets and had to use pliers on most of them. Not very impressed with the manufacturing of this tub and how it was delivered. QA/QC checks subsequent to manufacturing and prior to delivery appear to be minimal and/or incomplete.
- Approximate cost of services:
- $15,000.00