Jimmy P

I chose Convertible Heating and Air Conditioning after doing extensive research and shopping around with other companies. I ended up taking advantage of the Heat Pump rebate and then 6 months later, replacing my 25 year old furnace. *Heat Pump 5/5* Mike provided an informative quote and the price was very competitive with other companies. The installation was punctual and completed in a relatively timely manner, despite only having 1 person doing the installation, but was told 2 installers were attending. I forgot who the installer was, but he was courteous and cleaned up all the mess prior to leaving. He also walked us through the operational aspect of the Heat Pump. *Furnace 4/5* Our furnace went down, so I contacted Convertible Heating and Air Conditioning regarding a replacement. Mike previously provided us a quote 6 months prior, therefore when they amended the new price, there was a $100 increase which was reasonable. The installers, Kemar and his associate, were very courteous and cleaned up all the mess prior to leaving. The installation itself was 5/5. Unfortunately I had to knock it down 1 because there was a miscommunication regarding the installation. I was initially told there was a good chance the furnace was to be installed on a Friday, but unfortunately the person to line the chimney wasnt available until Monday. When Monday rolled by, Kemar and his associate came to install the furnace without issue, however, the person to line the chimney did not show up. Kemar and his associate ended up lining the chimney, so we were confused as the other company was not required to line the chimney, therefore there was a chance the furnace couldve been installed earlier. I called Mike who apologized, as it was an error on their end by using another company to line the chimney. *Overall* All in all, I would recommend Convertible Heating and Air Conditioning and would rate them a 4.5/5.