I had a sewer back up problem, this was the second time that this had happened to me, so I contacted Drain Works who had done work for me previously. The dispatcher on the phone said that they would be there between 2:00 pm and 4:00 pm that same day as my call which was approx.12:00 noon. Any way at about 12:30pm I received a call from the dispatcher who said that they would be there in 1/2 an hour, minutes of that call Mike and Eric of Drainworks had arrived. I recognised them as they had done some work for me previously for which I was thoroughly satisfied and felt good to see these two again. They immediately went to work. They were so considerate by wearing "booties" over their shoes and even around the wheels of their equipment so as not to dirty my carpets. In no time they were able to solve the problem and with a rooter that had a cutter at the end which cut roots that had grown into the clay pipes. They then put a camera down the sewer and showed me the problem that I would have in the near future. They quoted me a price and I agreed to have the work done and we settle on a day and time. As usual the work was done to my complete satisfaction. After the work was done they again put the camera down to show me how the sewer looked now. I have been completely satisfied with Drainworks and for the considerate way Mike and Eric handled this. If I have a problem in any of my buildings I wouldn't hesitate to contact Drain Works and hope they would send Mike and Eric again.
- Company Response
David, we understand that something like a sewer backup is a very stressful situation for you and your family. Keeping that in mind we treat these issues as emergencies. We will do everything in our power to arrive at your home as soon as possible so that we can provide immediate relief as well as a permanent solution to the issue. We were able to get Mike and Eric out to you within an hour of your call. I am happy that you felt good to see them again because you recognized them, it is important that you as a customer feel as comfortable as possible when making decisions regarding work in your home. DrainWorks assures you and all of our customers that we have multiple technicians that are all equally capable and experienced in providing solutions to whatever problems you are experiencing. Our technicians always respect you and your home by wearing booties over their shoes and covering the wheels of their equipment to protect your floors and to ensure cleanliness. We thank you for choosing DrainWorks and for having the confidence in us and our work to choose us again if the need arose.
-Terry