Luke charged us $18486.00 for pre-made MDF kitchen cabinets that cost $5585 as this is the amount billed to him from the supplier (it was on the packing slip the delivery guys left with me which he was not happy they left it with me). He was very dishonest and not transparent about his services. He charged $3500 for installation so it was a markup of $9000 for cheaply made cupboards. He did not advise I was getting MDF cupboards just showed me a door and I assumed it was wood with that price he charged. All the other services that I had them do were overcharged also. I was also overcharged for the quartz counter top with a cost of $6980 which was an additional cost. He charged me $1940 for a garbage pullout, spice rack and 24 cupboard pulls (that cost $9.69 from his supplier) with an installation charge of $845 for this service. I would have put my own pulls on and installed the spice rack and garbage insert for that price. These prices are before sales tax also. DO NOT GO TO THIS COMPANY you will regret it! My dream kitchen turned into a NIGHTMARE! He was not honest and TRANSPARENT about his products!
- Approximate cost of services:
- $61,000.00
- Company Response
Dear Cheryl,
We appreciate your feedback regarding the recent products you received. We apologize for any confusion that may have arisen. To ensure clarity, we provided a detailed record of finishes for your review and approval prior to initiating the process.
Regarding the cost of the cabinetry inadvertently sent by our manufacturer, it's important to note that the $18,000 you paid for your kitchen encompassed more than just the cabinetry itself. This figure included the cabinetry, delivery, white glove carry-in service, accessories, hardware, and installation—all of which were clearly outlined in the estimate you signed. While we regret any perception of being overcharged, it's worth mentioning that you extensively researched and compared prices for a year before returning to us. Our estimate meticulously delineated each item, affording you the opportunity to make informed decisions throughout the process, including the option to select products from alternative vendors.
The quartz you were quoted boasts North American origin and comes with a lifetime warranty, ensuring durability and longevity. While there may be cheaper alternatives available, we provided you with the most competitive price for this particular line.
We value your business and are committed to ensuring your satisfaction. Please do not hesitate to reach out should you have any further concerns or queries.
Best regards, The HOME Team