Natasha from Brantford

We went to the store and picked out a sectional and dining room table and chairs, we were quite clear as to which products we wanted. They order the wrong sectional and then told us we wouldn't be able to have our order delivered for over a month! Finally after the month had passed they call us to say we now have to pick up the order at the store because we didn't order delivery. (we did) The intructions for assembly were unlegible so we did our best at set up. It was ok quality was very cheap and our brand new sectional had marks on it. We decided to suck it up because the service so far had been unbareable. This November one of my chairs broke while my sister was seated at the table for dinner, it was split at every corner (my sister is by no means heavy) After 3 hours on the phone they finally put me in touch with their warranty service who told me they had to sent someone to see if it was fixable or not. I explained to them that it was completly split therefore unfixable but still they sent a man who as soon as he walked in asked to use my bathroom (I found this very rude) took one look at the chair and said I can't fix that. He then sat on my couch and took 30 min to fill out a form saying he couldn't fix it. I then had a man from the warehouse calling me everyday to make arrangements to pick up the replacement chair. (we live an hour from the store) So I went to the store where they had no idea what I was talking about. A lady at the desk finally found my information and said oh they deleted your order. WHAT?! and you don't bother to call me and tell me that before I drive an hour to your store to find out my chair isn't even there. The lady promised me that she would follow up. It's now June and I had to call again (another hour on the phone) for them to tell me ok I order a chair. If it was that easy then why didn't someone do that in the first place? I absolutely would NEVER recommend Bad Boy to anyone, not even my worst enemy. It was brutal! We will see if I even have a chair next month. GO ANYWHERE BUT HERE !!!