Nordik was hired to replace all windows on my home back in 2021. I was told it would be a 2 day project.Countless service calls and three years later the job is still not yet completed.To make things worse Nordik has now sent me to collection for the small hold back I have due to the incomplete and poor quality work. I have never been treated so poorly by any company and Nordik should not be allowed to do this to people! The worst part is, now my perfect credit has been affected and there is nothing I can do about it.Not only has Nordik ruin my house they have now ruin my credit.
- Approximate cost of services:
- $20,000.00
- Company Response
Hello Mike, we appreciate you taking the time to share your feedback, although we are disheartened to learn of your dissatisfaction with our services. We sincerely apologize for any inconvenience or frustration you have experienced throughout this process. We want to assure you that delivering high-quality service and ensuring customer satisfaction are paramount to us at Nordik. However, it appears that despite our repeated attempts to schedule further work to address any outstanding issues, we have been unable to secure a mutually agreeable time with you. As such, we were led to believe that you considered the project to be complete. Regarding the holdback amount, it is standard practice to retain a portion of payment until all work is satisfactorily completed. We have reached out to you on numerous occasions to resolve any outstanding matters and complete the project, but unfortunately, our attempts have not been refused. We understand the frustration you may feel regarding the impact on your credit, and we sincerely regret any inconvenience this may have caused. Our intention has always been to fulfill our contractual obligations and address any concerns promptly and professionally. Please know that we remain committed to resolving this matter amicably and to your satisfaction. We kindly request that you reach out to us directly to discuss how we can best move forward and bring this situation to a satisfactory resolution. Thank you for bringing your concerns to our attention.